From the category archives:

Blog

Catalogers surge to reinvest and reinvent

by Murray Kenneth on June 7, 2010

The hype for this year’s Internet Retailer conference in Chicago, starting this week, suggests there’s an “urgent need for e-retailers to reinvest and reinvent their online retail businesses in the wake of the recession in order to capitalize on the industry’s certain return to double-digit growth”.  No mention of a “double dip” here; the “Great Recession” has been firmly consigned to the history books, and ecommerce has evidently emerged unscathed as the shining knight of retail recovery.

Pre-registrations for the event, the largest of its kind in the world, seem to validate the sanguine rallying cry of the organisers.  With pre-registrations up one third on last year’s event, it’s interesting to note that the biggest percentage increase in registrations comes from catalogers – a sure sign that these direct commerce pioneers are starting to feel the squeeze as  traditional retailers, manufacturers, and pure play etailers continue to pour resources into their ecommerce efforts.

It’s predicted that about 4,500 online retailers across all sectors will attend this year’s event in Chicago.  But what about the rest of them?  How do all the other niche online retailers – the vast majority – keep up with the advances in technology, and the latest, most effective marketing tactics?

The answer is – it’s not easy.  Time is a big problem, and so is budget.  But the biggest challenge of all is sifting through the superabundance of online advice to find what’s relevant to your particular kind of business.

Solving this problem is our primary objective for Frankly eCommerce.  Using our own personal experience as online retailer and ecommerce software provider, we’ve packaged up a series of ecommerce lessons that are designed specifically for the niche online retailer – and made them available online for your whole team to work through at a time and place that suits their busy schedule.

So if you can’t make it to this year’s Internet Retailer, but would still like to learn directly from the experience of leading industry experts well now’s your chance.  Tim Ash, CEO at SiteTuners.com, is an in-demand speaker on the subject of SEO and his bestselling book Landing Page Optimization is a highly readable handbook for anyone serious about crafting conversion-focussed landing pages.  This year, his session at Internet Retailer is called “Creating landing pages that turn searchers into buyers“.  If you can’t make it to Chicago, why not check out Tim Ash’s lesson on Frankly eCommerce: “Home page design: a tested approach to jump start conversion“.  It’s just one in a series of connected lessons designed to build in-house expertise and drive your online business forward as the retail recovery begins in earnest.

{ 0 comments }

Worthy of imitation?

by Patrick Pitman on June 4, 2010

You’ve got something you’d like to learn. There are a dozen ways to learn it, but perhaps none simpler than imitation. Babies are master imitators. Animals, too, are quick to learn from imitation. So why do we resist it?

Scolding “copycat!” voices from our childhood may still be in our head. There’s the aspiration to think different. Who doesn’t recognize a certain cool cachet in someone deemed original. Just saying someone is original is perceived to be a compliment.

I’m all for the new bright idea. But if our task is to learn, then let’s start with the obvious: imitate. Too many bad home page designs result from a designer wanting to be original. (Tim Ash bemoans “graphic designers run amok” in our lesson on home page redesign.)

Worthy imitation is a theme you’ll find in Frankly eCommerce. Our heroine entrepreneur Indi learns from examples shared by the experts who coach her. She is, herself, a source of examples. You decide what’s worthy of imitation.

Parents fear imitation at times, concerned their kids will pick up “bad influences” if they don’t have the right friends. So yes, let’s pick carefully who’s worth emulating. But there’s nothing better than a good example, if you ask me. And sometimes there’s nothing more instructive than a bad example.

There are some training programs that ask you to plod through lots of theory and certifications. Not here. A working tagline for Frankly eCommerce expresses this difference, I hope: “An expert-led course teaching you with frank stories & examples.” Let’s copycat what works.

PS. Hat tip to Dan Millman, when he wrote: “If you feel you’ve not yet attained a high level of expertise, it may be that you’ve not made the best use of your powers of imitation.”

{ 0 comments }

What’s really holding you back?

December 8, 2009

Seth Godin made an interesting blogpost earlier this week called Is it too late to catch up? He provides a list of ten things you should start doing if your business has no online presence at all, as if the last fourteen years have just passed you by.  His suggestions are practical and inexpensive (mostly [...]

Read the full article →

How to manage the #1 complaint about ecommerce software

November 23, 2009

Were your competitor pressed to explain why its ecommerce software needs a platform upgrade, the answer will likely sound familiar to you. That’s because it’s your answer, too, and the likely answer for 8 out of 10 merchants: insufficient innovation or flexibility.
The desire for constant improvement runs strong among ecommerce merchants. How could it not [...]

Read the full article →

Internet retailers moving to ‘in-house’ marketing

November 16, 2009

Over the last six months, we’ve spent a lot of time talking to online retailers about their approach to marketing and the challenges they face, trying to understand how best we can meet their needs with the launch of Frankly eCommerce.  One trend that’s struck us as becoming increasingly prevalent during 2009, is the drive [...]

Read the full article →

Frankly eCommerce beta release coming soon

November 8, 2009

As merchants begin to focus on maximizing their revenues after the critical holiday period, a free beta version of Frankly eCommerce will soon be released to an invitation-only list of online retailers. To join our list of invited beta users and start realising some quick wins for your website, sign up now to register [...]

Read the full article →

The Top 500 Guide: lessons for the little guys

July 19, 2009

But for the absence of wands, broomsticks and stuffed owls, you’d be forgiven for thinking they were advanced copies of the latest Harry Potter installment.  In reality, this is June in Boston, the final day of the Internet Retailer Conference, and the coveted publication in the mountain of closely guarded cardboard boxes is the 2009 [...]

Read the full article →

Green light for Frank to do business

July 18, 2009

While not immune to the credit crunch, e-commerce has largely bucked the trend and remained the “bright light” of the retail sector.  As a result,  today’s merchants are more motivated than ever to get better at selling online.  That’s why, this week, a group of investors bought into our story and put up the capital [...]

Read the full article →

How much learning airfare can you afford?

July 18, 2009

Over breakfast before today’s Internet Retailer conference, I listened to the e-commerce manager of a sporting goods store describe the purpose for his visit to Boston: “We’re here to learn. It’s critical to keep pace with what’s happening, and so going to the speaker sessions is our way of keeping up, of getting smarter. I [...]

Read the full article →

E-commerce hosting customers hungry for marketing help

May 11, 2009

For an e-commerce hosting company, training its merchant customers how to sell online often doesn’t get beyond “here’s how to configure your shopping cart.” Teaching merchants how to use the e-commerce software in this feature-driven manner is challenge enough. But for a web hosting company, even a software development company, when the questions become about [...]

Read the full article →